Privacy Policy

Introduction

Eleven South, Inc. ("we," "our," or "us") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, make reservations, or dine at our restaurant.

Please read this Privacy Policy carefully. By using our services or website, you agree to the collection and use of information in accordance with this policy.

Types of Data We Collect

Personal Information

We may collect the following types of personal information:

• Contact Information: Name, email address, phone number, and mailing address.
• Reservation Details: Party size, preferred dates and times, special requests, and dietary requirements.
• Payment Information: Credit card details for reservations and transactions (processed securely through our payment processor).
• Communication Records: Messages you send us through our contact form, email, or other channels.

Automatically Collected Information

When you visit our website, we may automatically collect:

• Device Information: Browser type, operating system, device type, and screen resolution.
• Usage Data: Pages visited, time spent on pages, links clicked, and other interaction data.
• Location Data: General geographic location based on IP address.
• Cookies: Small data files stored on your device. See our Cookie Policy for more information.

How We Use Your Data

We use the information we collect for the following purposes:

• Service Delivery: To process reservations, accommodate special requests, and provide dining services.
• Communication: To respond to your inquiries, send reservation confirmations, and communicate about your bookings.
• Improvement: To improve our website, menu, and services based on user feedback and behavior.
• Security: To protect against fraudulent activity and ensure the security of our systems.
• Legal Compliance: To comply with legal obligations and respond to lawful requests.
• Marketing: With your consent, to send promotional communications about special events and offers.

Third-Party Access

We may share your information with third parties in the following circumstances:

• Service Providers: We work with third-party vendors who assist with payment processing, website hosting, email delivery, and other services. These providers have access to your information only to perform these services and are obligated to protect it.
• Legal Requirements: We may disclose your information if required by law, regulation, legal process, or governmental request.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
• With Your Consent: We may share your information with third parties when you give us explicit consent to do so.

We do not sell your personal information to third parties for their marketing purposes.

Data Security

We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of sensitive data in transit and at rest
• Secure payment processing through PCI-compliant providers
• Regular security assessments and updates
• Access controls limiting who can view personal information
• Staff training on data protection practices

While we strive to protect your information, no method of transmission over the Internet or electronic storage is completely secure. We cannot guarantee absolute security.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. For example:

• Reservation information is retained for the duration of your booking and for a reasonable period afterward for service purposes.
• Communication records are retained to provide ongoing support and maintain a history of our interactions.
• Payment records are retained as required by tax and accounting regulations.

Your Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access: You have the right to request a copy of the personal information we hold about you.
• Correction: You have the right to request correction of inaccurate or incomplete information.
• Deletion: You have the right to request deletion of your personal information, subject to certain exceptions.
• Objection: You have the right to object to certain processing of your information.
• Portability: You have the right to receive your information in a structured, commonly used format.
• Withdrawal of Consent: Where we rely on consent for processing, you may withdraw that consent at any time.

To exercise any of these rights, please contact us at customers@twentysouth.org or call us at +1 (706) 843-7574. We will respond to your request within 30 days.

Data Deletion Requests

If you would like us to delete your personal information, please submit a request by:

1. Emailing us at customers@twentysouth.org with the subject line "Data Deletion Request"
2. Calling us at +1 (706) 843-7574
3. Writing to us at: Eleven South, Inc., 216 11th Ave S, Jacksonville Beach, FL 32250

Please include your name and contact information so we can verify your identity. We will process your request within 30 days and confirm when your information has been deleted, or explain why we are unable to delete certain information (e.g., due to legal retention requirements).

Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately, and we will take steps to delete such information.

Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be indicated by an updated "Last Updated" date. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

Contact Us

If you have questions or concerns about this Privacy Policy or our privacy practices, please contact us: